Today’s travel and hospitality businesses face increasing competition and pressure to provide the best customer experience, gain loyalty, and expand services all along with maintaining profitability and operational standards. On the other hand, consumers today are also aware and empowered by technology. They want a highly personalized engagement to receive tailor-made service, high-quality digital and mobile experience, competitive pricing, and quick, real-time redressal of concern.

Hence, the travel and hospitality industry is leveraging new technologies to improve hospitality management and modernize outdated infrastructure and processes. They are embracing advanced platforms to help them deliver differentiated services and experiences to their customers with competitive analysis while maintaining occupancy, revenue projections, online reputation, and reviews.